AGM, Service

About the Role

Job Title: AGM, Service

Company: Hykon India Ltd

Department: Service

Reports to: GM – Service

Experience Level: 5–10 years in after-sales service within the power electronics or related industry, including at least 3 years of experience leading a multi-location service team.

Hykon India Ltd is a leading manufacturer and distributor of power electronics, solar systems, lithium batteries, hybrid inverters, E-Auto, and energy storage products. We are seeking an experienced AGM, Service to own the complete after-sales service function. You will be responsible for driving service quality, optimizing turnaround time, managing warranty costs, and ensuring high team productivity across our national service network.

Key Responsibilities

• Manage the end-to-end service network, including in-house engineers, technicians, and authorized service partners across all territories.
• Define and enforce complaint turnaround time (TAT) and first-time-fix targets for every product line.
• Control warranty costs by conducting failure analysis, managing replacement approvals, and overseeing recovery claims from suppliers.
• Coordinate with the stores department to plan spares stock, ensuring zero wait times for parts while preventing the accumulation of slow-moving inventory.
• Analyze recurring field failures and provide actionable feedback to R&D, production, and QC teams to drive root cause resolution.
• Recruit, train, and mentor the service team, conducting regular reviews based on monthly KPIs.
• Prepare and present comprehensive weekly and monthly service dashboards to senior management.
• Handle escalations from dealers and key customers to ensure high levels of satisfaction.
• Travel across territories as required to oversee operations and service quality.

Requirements (Must-Have Skills)

• B.Tech or Diploma in Electrical, Electronics, or EEE.
• 5–10 years of experience in after-sales service within the power electronics or related industry.
• Minimum 3 years of experience in a leadership role managing a multi-location service team.
• Working knowledge of power electronics products.
• Proficiency in CRM ticketing systems.
• Strong ability to handle dealer and key-customer escalations.
• Willingness to travel across territories.

Preferred Skills (Nice-to-Have)

• Proficiency in Tamil, Malayalam, English.
• Proficiency in Kannada.
• Experience in managing service operations for solar systems.
• Experience in managing service operations for lithium battery technologies.
• Proven track record in improving Customer Satisfaction (CSAT) scores.

Benefits & Perks

• Opportunity to lead a critical function in a growing power electronics and renewable energy company.
• Exposure to a diverse product portfolio including solar, E-Auto, and energy storage.
• Collaborative work environment with a focus on professional development and performance-based growth.
• Regular performance reviews to ensure alignment with organizational KPIs.

To apply for this position, please use the apply link on this Jobsify job posting.