Assistant Branch Manager

📍 Job Locations: Maranchery, Ponnani, Changaramkulam, Changamanad, Petta, Palluruthy, Thoppumpady, Elanadu, Chelakkara, Pattikad, Kodakara, Pariyaram, Annamanada, Kombodinjamakkal, and Vadakkekad, Kerala

🏢 Employment Type: Full-Time

💼 Work Mode: On-site

💰 Salary: ₹17,000 per month + Attractive Incentives + Performance-Based Commission

📈 Experience Required: Minimum 2 Years

About the Company

Jewel Rock Hire Purchase & Leasing (P) Ltd is a growing financial services organization committed to providing customer-focused financial solutions while building long-term relationships with customers and communities.

With an expanding branch network across Kerala, the organization offers opportunities for professionals to develop their careers in branch operations, customer relationship management, team coordination, and business development.

About the Role

We are looking for a responsible and proactive Assistant Branch Manager to support the Branch Manager in the smooth and efficient functioning of the assigned branch.

The ideal candidate should have at least 2 years of relevant experience in branch operations, branch administration, customer handling, or assisting a Branch Manager. The candidate should be comfortable coordinating branch activities, supporting team performance, maintaining operational records, assisting with customer relationships, and contributing to branch business growth.

This role is suitable for professionals currently working as an Assistant Branch Manager, Branch Operations Executive, Senior Branch Executive, Branch Coordinator, Customer Relationship Executive, or in a similar branch operations role.

Key Responsibilities

Branch Operations Support

1. Assist the Branch Manager in managing day-to-day branch operations.
2. Support the smooth functioning of branch activities and customer service.
3. Monitor routine operational activities and ensure timely completion.
4. Maintain branch records, customer information, registers, and required documentation.
5. Ensure branch activities follow company policies and operational procedures.

Team Coordination

1. Support the Branch Manager in coordinating and guiding branch employees.
2. Assist in allocating daily responsibilities and monitoring task completion.
3. Help communicate branch targets, operational updates, and management instructions.
4. Support employee performance and encourage teamwork.

Customer Relationship Management

1. Interact with customers professionally and address routine queries.
2. Support customer onboarding, documentation, and service requirements.
3. Build and maintain positive customer relationships.
4. Assist in resolving customer concerns and escalate complex issues when required.

Business Development Support

1. Support branch business activities and achievement of assigned targets.
2. Promote the organization's financial products and services.
3. Assist with customer acquisition, follow-ups, cross-selling, and repeat business.
4. Participate in local business promotion and customer engagement activities.
5. Monitor branch performance and support improvement initiatives.

Reporting & Administration

1. Assist in preparing daily, weekly, and monthly branch reports.
2. Maintain accurate operational and customer records.
3. Coordinate with regional and head-office teams.
4. Support branch administration and routine operational requirements.

Compliance & Audit Support

1. Ensure proper maintenance of branch documentation.
2. Support internal reviews, audits, and compliance activities.
3. Assist in resolving audit observations and operational issues.
4. Follow approved internal controls and branch procedures.

Acting Branch Leadership

1. Support the Branch Manager in supervising branch activities.
2. Take responsibility for routine branch operations in the Branch Manager's absence.
3. Escalate important operational, customer, or compliance concerns to management.

Required Qualifications

1. Any Bachelor's Degree or equivalent qualification.
2. Minimum 2 years of relevant experience in:
3. Branch Operations
4. Branch Administration
5. Assistant Branch Management
6. Customer Relationship Management
7. Financial Services or Branch-Based Operations
8. Experience assisting a Branch Manager or independently handling branch activities is preferred.
9. Good communication and customer-handling skills.
10. Basic computer knowledge and reporting ability.

Must-Have Skills

1. Minimum 2 years of experience in branch operations or branch administration.
2. Experience assisting a Branch Manager or handling day-to-day branch activities.
3. Customer relationship management and service skills.
4. Team coordination and operational support.
5. Branch documentation and reporting.
6. Ability to support business targets and branch growth.
7. Good communication and interpersonal skills.
8. Ability to speak and understand Malayalam.

Good-to-Have Skills

1. Experience in NBFC, banking, lending, financial services, or branch-based businesses.
2. Experience in customer acquisition, sales, or business development.
3. Knowledge of financial or loan products.
4. Experience supporting branch audits and compliance activities.
5. Basic knowledge of MS Excel, MS Office, or branch management software.
6. Experience handling branch targets and team coordination.

Preferred Candidate Profile

1. Minimum 2 years of experience in branch operations or branch administration.
2. Experience assisting a Branch Manager is preferred.
3. Strong customer service and relationship-building ability.
4. Good team coordination and problem-solving skills.
5. Comfortable supporting branch business and operational targets.
6. Fluent Malayalam communication is preferred.
7. Candidates residing near the listed job locations will be given preference.
8. Candidates willing to work full-time from the assigned branch location are encouraged to apply.

Compensation & Benefits

1. Monthly Salary: ₹17,000
2. Attractive Performance-Based Incentives
3. Additional Commission Opportunities
4. Opportunity to develop branch leadership and operational skills.
5. Career growth within an expanding financial services organization.
6. Performance-based professional growth opportunities.

Application Instructions

Please complete all mandatory pre-application questions. Applications with incomplete responses may not be considered.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.