JEWEL ROCK HIRE PURCHASE & LEASING (P) LTD

Hiring – Assistant Branch Manager

📍 Location: Pollachi, Tamil Nadu

🏢 Employment Type: Full Time

💼 Work Mode: On-site

💰 Salary: ₹17,000 per month + Attractive Incentives + Performance Commission

📈 Experience: 2+ Years

About Jewel Rock Hire Purchase & Leasing (P) Ltd

Jewel Rock Hire Purchase & Leasing (P) Ltd is a trusted financial services organization specializing in customer-focused lending and investment solutions. With a growing branch network and a strong reputation for customer trust, operational excellence, and ethical business practices, the company offers rewarding career opportunities for professionals who aspire to grow in the financial services sector.

About the Role

We are looking for an experienced and proactive Assistant Branch Manager to support the overall branch operations and contribute to business growth.

The ideal candidate should have hands-on experience in branch operations, customer relationship management, loan processing, and team coordination. The role requires a professional who can assist the Branch Manager in ensuring smooth daily operations, delivering excellent customer service, achieving business targets, and maintaining compliance with company policies.

Candidates with experience in NBFCs, financial institutions, banks, gold loan companies, or similar financial service organizations are highly preferred.

Key Responsibilities

Branch Operations

1. Support the Branch Manager in managing day-to-day branch operations.
2. Ensure smooth execution of operational processes and customer service activities.
3. Assist in maintaining branch records, documentation, and operational compliance.
4. Monitor daily transactions and ensure adherence to company policies.

Business Development

1. Support branch business growth by acquiring new customers and maintaining existing relationships.
2. Promote the company's financial products and services.
3. Assist in achieving branch business targets and collection objectives.
4. Coordinate customer follow-ups and business development activities.

Customer Relationship Management

1. Build long-term relationships with customers through quality service.
2. Handle customer enquiries, complaints, and service requests professionally.
3. Ensure a positive customer experience across all interactions.

Team Support

1. Assist in supervising branch staff and coordinating daily work.
2. Support employee productivity and ensure smooth workflow.
3. Guide junior staff in customer handling and operational procedures.

Compliance & Administration

1. Ensure branch operations comply with company policies and regulatory guidelines.
2. Maintain accurate branch documentation and reports.
3. Coordinate with regional and head office teams whenever required.

Must-Have Skills

1. Branch Operations & Customer Relationship Management
2. Financial Services / Banking / NBFC Operations Experience

Good-to-Have Skills

1. Team Coordination & Leadership
2. Loan Processing, Documentation & Basic Compliance Knowledge

Preferred Candidate Profile

1. Graduate in any discipline.
2. Minimum 2 years of experience in branch operations or assisting branch operations.
3. Experience in NBFC, Banking, Gold Loan, Chit Fund, Hire Purchase, or Financial Services is preferred.
4. Strong communication and customer relationship skills.
5. Ability to handle branch operations independently under the guidance of the Branch Manager.
6. Good organizational and problem-solving abilities.
7. Proficiency in basic computer applications (MS Office).
8. Candidates residing in Pollachi or nearby locations will be preferred.
9. Tamil speaking is mandatory.

Compensation & Benefits

1. ₹17,000 Monthly Salary
2. Attractive Performance-Based Incentives
3. Additional Business Commission
4. Career Growth Opportunities
5. Supportive and Professional Work Environment

Career Growth

Assistant Branch Manager → Branch Manager → Senior Branch Manager → Area Manager → Regional Manager

Pls fill preapplication answers