Associate – Global Payroll

About the role: The Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle Fusion preferred), Time & Attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities • End-to-End payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements. • North America focus: support US payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, time corrections, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4). • Systems & Tools: Execute payroll using Oracle Fusion Payroll (preferred); integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow. • Compliance & Controls: Adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs. • Reconciliations & Reporting: Prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analysis, dashboards, and ad-hoc reports; resolve discrepancies proactively. • Service Delivery: Manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness. • Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis. • Continuous Improvement: Identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

Required qualifications & Skills • 2–5 years of hands-on core payroll operations experience, including global payroll exposure. • Proficiency in at least one major payroll platform: Oracle Fusion Payroll (preferred). • Working knowledge of UKG/Kronos (time & attendance/workforce management). • Experience using ServiceNow for case/ticket management and knowledge articles. • US payroll knowledge/experience (multi-state/province) is an advantage. • Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity mindset. • Excellent written and verbal communication; ability to work cross-functionally and across time zones. • Willing and able to work a night shift aligned to North American time zones.

Behavioral Competencies • Detail-oriented with a strong control mindset and ownership of outcomes. • Client-service orientation with the ability to prioritize under tight deadlines. • Collaboration and inclusion across global, multi-disciplinary teams. • Continuous learning and improvement orientation.

Education • Bachelor’s/Master degree in Commerce, Accounting, Finance, HR, or related field (or equivalent experience).

What you’ll work with Technologies: Oracle Fusion Payroll, UKG/Kronos, ServiceNow, MS Excel

Processes: Global payroll cycles, T&A integrations, GL/recons, compliance, vendor governance, audits