Associate III-Account Service Management

Job Role: Account Service Management

Job Location: Kochi

Shift: APAC

About the Role

We are seeking an experienced Accounting Service Manager to join our Accounting Service Management team in the APAC region. The successful candidate will play a critical role in ensuring the accurate application of accounting methodologies during client onboarding, instrument setup, and ongoing service delivery. This role demands a proactive professional with strong portfolio accounting experience, excellent communication skills, and a focus on operational excellence.

Key Responsibilities

1. Manage and ensure correct accounting methodology is provided and applied during:
2. New client onboarding and restructuring of existing client mandates, including configuration of Aladdin, VRS, and Performance architecture within agreed SLAs.
3. New instrument setup processes within agreed SLAs.
4. Focus on sensitive clients and deliver specific accounting services tailored to their needs.
5. Produce detailed change requests for Business-As-Usual (BAU) and Non-Core projects impacting the team.
6. Provide timely and accurate information for RFP (Request for Proposal) requests.
7. Reconcile client accounting records to third-party records accurately and promptly as required.
8. Resolve complex queries from external teams efficiently.
9. Represent the Accounting Service team in relevant platform change groups.
10. Implement and ensure adherence to business controls.
11. Drive continuous review and improvement of operational systems and workflows, including:
12. Identification of training opportunities.
13. Adoption of new tools and technologies to automate and optimize processes.
14. Escalate issues outside agreed service standards to the Team Leader as appropriate.
15. Build and nurture strong working relationships within the Accounting Service Management team and with internal clients, suppliers, and other client teams.
16. Use initiative to develop effective solutions for escalated issues.

What You’ll Bring

1. Proven experience in the Securities or Fund Management industry, with strong portfolio accounting expertise.
2. Relevant professional qualifications, such as IAQ or equivalent training and competency levels.
3. Excellent interpersonal, verbal, and written communication skills.
4. Strong client awareness and relationship management abilities.
5. Proactive problem-solving skills with a keen attention to detail.
6. Exceptional prioritization, organizational, and time management skills.
7. Ability to work independently, prioritize tasks, and delegate effectively.
8. Proficiency in PC skills, including MS Excel and MS Word.
9. A desire to learn, develop, and embrace new challenges.

Personal Attributes

1. Recognized expert in your field and a strong mentor to team members.
2. Analytical thinker with a robust understanding of operational risk.
3. Open to feedback, adaptable to change, and a challenger of the status quo.
4. Excellent team player with the ability to cultivate strong global relationships.
5. Advocate for innovation and continuous improvement within the team.

Skills

Fund Management, Securities, Portfolio Management