Branch Manager

📍 Job Locations: Maranchery, Ponnani, Changaramkulam, Changamanad, Petta, Palluruthy, Thoppumpady, Elanadu, Chelakkara, Pattikad, Kodakara, Pariyaram, Annamanada, Kombodinjamakkal, and Vadakkekad, Kerala

🏢 Employment Type: Full Time

💼 Work Mode: On-site

💰 Salary: ₹20,000 per month + Attractive Incentives + Performance-Based Commission

📈 Experience Required: Minimum 3 Years

About the Company

Jewel Rock Hire Purchase & Leasing (P) Ltd is a growing financial services organization focused on delivering customer-centric lending and financial solutions. The company is committed to building long-term customer relationships, maintaining strong branch operations, and creating growth opportunities for employees across its expanding branch network.

As part of its business expansion, we are looking for experienced and responsible Branch Managers to lead branch operations, support business growth, manage customer relationships, and ensure efficient day-to-day functioning.

About the Role

We are seeking an experienced Branch Manager with a minimum of 3 years of experience in branch operations, including experience in independently managing branch activities or supporting a Branch Manager in day-to-day branch administration.

The ideal candidate should be capable of handling branch operations, supervising staff, supporting business development, maintaining customer relationships, monitoring branch performance, and ensuring smooth operational coordination.

This role is suitable for professionals with experience as a Branch Manager, Assistant Branch Manager, Branch Operations Executive, Senior Branch Executive, or similar branch leadership/support role.

Key Responsibilities

Branch Operations

1. Manage and oversee the day-to-day operations of the assigned branch.
2. Ensure smooth and efficient branch functioning.
3. Monitor branch activities and ensure adherence to company policies and operational procedures.
4. Maintain branch records, registers, customer information, and required documentation.
5. Support timely completion of operational tasks and branch reporting.

Team Management

1. Supervise, guide, and support branch employees.
2. Allocate responsibilities and monitor team performance.
3. Conduct regular team meetings and communicate business targets and operational updates.
4. Motivate the team to achieve branch-level business and service objectives.

Business Development

1. Support branch business growth and achievement of assigned targets.
2. Promote the organization's financial products and services.
3. Build and maintain relationships with customers and local business networks.
4. Identify opportunities for customer acquisition, cross-selling, and repeat business.
5. Monitor branch performance and take appropriate action to improve results.

Customer Relationship Management

1. Ensure professional and customer-friendly service.
2. Address customer queries, concerns, and service requests.
3. Build long-term relationships with customers.
4. Support customer retention and improve overall customer experience.

Branch Administration & Reporting

1. Monitor branch expenses and support cost-effective operations.
2. Ensure timely preparation and submission of branch reports.
3. Coordinate with regional and head-office teams.
4. Maintain accurate operational and business records.
5. Support internal reviews, audits, and compliance requirements.

Compliance & Controls

1. Ensure branch activities follow internal policies and approved procedures.
2. Maintain proper documentation and operational controls.
3. Support audit requirements and timely closure of observations.
4. Escalate operational, customer, or compliance-related concerns when required.

Required Qualifications

1. Any Bachelor's Degree or equivalent qualification.
2. Minimum 3 years of relevant experience in:
3. Branch Operations
4. Branch Administration
5. Branch Management
6. Assistant Branch Management
7. Financial Services or Customer-Facing Branch Operations
8. Experience independently managing a branch or assisting a Branch Manager is preferred.
9. Strong communication, leadership, and customer-handling skills.
10. Basic computer knowledge and reporting ability.

Must-Have Skills

1. Minimum 3 years of experience in branch operations or branch management.
2. Ability to independently manage or support day-to-day branch operations.
3. Team supervision and staff coordination.
4. Customer relationship management.
5. Business target monitoring and branch growth support.
6. Branch documentation, reporting, and operational coordination.
7. Good communication and interpersonal skills.
8. Ability to communicate effectively in Malayalam.

Good-to-Have Skills

1. Experience in NBFC, lending, banking, financial services, or branch-based businesses.
2. Experience in business development, sales, or customer acquisition.
3. Knowledge of loan or financial products.
4. Experience handling branch audits and compliance processes.
5. Basic knowledge of MS Excel, MS Office, or branch management software.
6. Experience managing branch targets and team performance.

Preferred Candidate Profile

1. Minimum 3 years of experience in branch operations.
2. Experience as a Branch Manager, Assistant Branch Manager, or Branch Operations professional.
3. Strong leadership and people-management ability.
4. Good customer relationship and business development skills.
5. Fluent Malayalam communication is preferred.
6. Candidates residing near the listed job locations will be given preference.
7. Candidates willing to work full-time from the assigned branch location are encouraged to apply.

Compensation & Benefits

1. Monthly Salary: ₹20,000
2. Attractive Performance-Based Incentives
3. Additional Commission Opportunities
4. Career growth within an expanding financial services organization.
5. Opportunity to lead and manage branch-level operations.
6. Performance-based professional development opportunities.

Application Instructions

Please complete all mandatory pre-application questions. Applications with incomplete responses may not be considered.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.