Branch Manager – Banking / NBFC

Location: Kerala (Multiple Locations)

Employment Type: Full-Time

Work Mode: Onsite

Experience: 3–8 Years in Banking / NBFC

Compensation: ₹25,000 – ₹40,000 per month + Attractive Performance Incentives + Bonus

About the Hiring Organization

We are hiring on behalf of one of Kerala's well-established financial services organizations with over two decades of excellence in lending and investment solutions. The organization has built a strong reputation for customer trust, ethical business practices, and diversified financial products, serving individuals and businesses through an expanding branch network.

As part of its continued expansion, we are looking for experienced Banking and NBFC professionals with strong leadership, customer relationship, and branch management experience.

Please note: This recruitment is being managed confidentially on behalf of our client. The client's identity will be shared with shortlisted candidates during the recruitment process.

Position Overview

We are looking for an experienced Branch Manager to lead branch operations, business development, customer relationship management, portfolio growth, regulatory compliance, and team performance.

The ideal candidate should have prior Banking or NBFC experience with a strong understanding of branch operations, retail lending products, business acquisition, loan recovery, and customer service excellence.

Key Responsibilities

Business Growth

1. Drive branch business targets and revenue growth.
2. Increase customer acquisition through local marketing and relationship building.
3. Promote lending and investment products to eligible customers.
4. Monitor portfolio performance and improve branch profitability.

Branch Operations

1. Ensure smooth day-to-day branch operations.
2. Authorize branch transactions and monitor operational accuracy.
3. Maintain statutory records and regulatory compliance.
4. Ensure timely branch reconciliation and reporting.

Team Leadership

1. Conduct daily team meetings and review performance.
2. Coach, mentor, and motivate branch employees.
3. Drive sales productivity and service excellence.
4. Ensure adherence to company policies and operational guidelines.

Customer Relationship Management

1. Build long-term relationships with customers.
2. Handle escalated customer complaints effectively.
3. Improve customer satisfaction and retention.

Loan Portfolio & Recovery

1. Monitor loan quality and collections.
2. Drive timely recovery activities.
3. Ensure portfolio health and minimize delinquency.

Compliance & Audit

1. Ensure compliance with internal policies and regulatory requirements.
2. Coordinate branch audits and implement corrective actions.
3. Safeguard branch assets, records, and confidential documents.

Must-Have Skills

1. Branch Operations Management in Banking or NBFC
2. Retail Lending Products (Gold Loan, Business Loan, Vehicle Loan, NCD, Deposit Products)
3. Business Development & Sales Target Achievement
4. Team Leadership & Customer Relationship Management

Good-to-Have Skills

1. Branch Audit & Regulatory Compliance
2. Loan Recovery & Portfolio Management
3. Local Market Development
4. Branch Administration & Operational Controls

Preferred Candidate Profile

1. 3–8 years of Banking or NBFC experience.
2. Experience leading branch operations and business targets.
3. Strong knowledge of retail financial products.
4. Experience handling customer relationships and branch teams.
5. Good communication skills in Malayalam and English.
6. Candidates from Kerala will be preferred.

Compensation & Benefits

1. ₹25,000–₹40,000 per month
2. Attractive Performance Incentives
3. Annual Bonus
4. Health Insurance
5. Career Growth Opportunities

Candidate Eligibility

Preferred

1. Banking
2. NBFC
3. Housing Finance
4. Gold Loan
5. Vehicle Finance
6. Retail Lending

Not Preferred

1. Candidates with only Microfinance experience.
2. Candidates without branch-level business responsibility.

Please fill the pre application answers to the point.