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CRM Executive: 02 Positions

calicut (Kerala) · Onsite Full-time 2 years relevant experience Bachelors Degree with good communication skill Direct Client hiring Posted 3 months ago💰 Not disclosed
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Must Have Skills

Customer Relationship Management: Build and preserve trustworthy relationships with key clients and address their queriescomplaintsor needs accurately. Campaign Management: Designexecuteand monitor automated CRM campaigns—such as emailsSMSand loyalty programs—to increase engagement and sales.CRM softwareData analysisReportingCampaign managementLead nurturingCommunication SkillsData Administration: Maintain the integrity of the CRM database by regularly updating customer records, cleaning duplicate data. Data Analysis & Reporting: Analyze customer behavior and campaign performance to provide actionable insights for senior management using tools like Excel or Tableau. Cross-Functional Collaboration: Liaise between sales, marketing, and customer service teams to ensure a unified approach to the customer journey. Lead Management: Handle incoming inquiries, nurture leads through the sales funnel, and coordinate with sales teams for order execution.

Preferred Skills

Customer Relationship Management: Build and preserve trustworthy relationships with key clients and address their queriescomplaintsor needs accurately. Campaign Management: Designexecuteand monitor automated CRM campaigns—such as emailsSMSand loyalty programs—to increase engagement and sales.CRM softwareData analysisReportingCampaign managementLead nurturingCommunication SkillsData Administration: Maintain the integrity of the CRM database by regularly updating customer records, cleaning duplicate data. Data Analysis & Reporting: Analyze customer behavior and campaign performance to provide actionable insights for senior management using tools like Excel or Tableau. Cross-Functional Collaboration: Liaise between sales, marketing, and customer service teams to ensure a unified approach to the customer journey. Lead Management: Handle incoming inquiries, nurture leads through the sales funnel, and coordinate with sales teams for order execution.

About the Role / Position Summary

We are seeking a highly skilled two CRM Executive to join our clients team, a widely recognized organization for executing large-scale infrastructure projects. As a CRM Executive, you will play a crucial role in building and preserving trustworthy relationships with key clients, addressing their queries, complaints, or needs accurately, and driving business growth through effective campaign management and data analysis. Applicants from Kerala and Malayalam Speaking Preferred,

Responsibilities

  1. Build and preserve trustworthy relationships with key clients to ensure their satisfaction and loyalty.
  2. Design, execute, and monitor automated CRM campaigns, including emails, SMS, and loyalty programs, to increase engagement and sales.
  3. Maintain the integrity of the CRM database by regularly updating customer records and cleaning duplicate data.
  4. Analyze customer behavior and campaign performance to provide actionable insights for senior management using tools like Excel or Tableau.
  5. Liaise between sales, marketing, and customer service teams to ensure a unified approach to the customer journey.
  6. Handle incoming inquiries, nurture leads through the sales funnel, and coordinate with sales teams for order execution.

Requirements / Qualifications

  1. Bachelor's Degree
  2. Good communication skills
  3. 2 years of relevant experience in CRM or a related field

Preferred Skills

  1. Proficiency in CRM software and tools
  2. Experience with data analysis and reporting using Excel or Tableau
  3. Strong understanding of campaign management and lead nurturing strategies

Benefits

  1. Competitive salary: 18,000 - 22,000 per month
  2. Opportunity to work with a widely recognized organization for executing large-scale infrastructure projects

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