CUSTOMER CARE EXECUTIVE
Kerala · Onsite Full-time 1-2 years Any Graduate Direct Client hiring Posted 4 months ago💰 Not disclosed
Must Have Skills
Customer Handling & Communication Strong verbal and basic written communication Ability to handle customer queries professionally Customer-facing attitude and service mindset.Experience in cash operations (inward/outward remittance) Daily cash tallying and record maintenance High attention to detail and accuracy.Strong communication and interpersonal skillsBasic computer skillsfamiliarity with system entryAttention to detail and organizational skillsAbility to maintain confidentialityhandle sensitive customer informationPreviousa customer-facing rolefinancial services industryKnowledge of cash handling proceduresrecord-keepingFamiliarity with customer relationship management softwareExperience in banksNBFCsmicrofinanceor fintech.Fluency in regional language (important for branch roles).Managing front desk + backend operations simultaneously
Preferred Skills
Customer Handling & Communication Strong verbal and basic written communication Ability to handle customer queries professionally Customer-facing attitude and service mindset.Experience in cash operations (inward/outward remittance) Daily cash tallying and record maintenance High attention to detail and accuracy.Strong communication and interpersonal skillsBasic computer skillsfamiliarity with system entryAttention to detail and organizational skillsAbility to maintain confidentialityhandle sensitive customer informationPreviousa customer-facing rolefinancial services industryKnowledge of cash handling proceduresrecord-keepingFamiliarity with customer relationship management softwareExperience in banksNBFCsmicrofinanceor fintech.Fluency in regional language (important for branch roles).Managing front desk + backend operations simultaneously
About the Role / Position Summary
We are seeking a highly motivated and organized Customer Relationship Executive to join our team at a leading financial institute with over 150 branches. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Inputting system entries at the first level
- Maintaining accurate and up-to-date branch registers
- Processing customer application forms and Know Your Customer (KYC) documentation
- Performing cash operations, including tallying and record-keeping
- Maintaining a comprehensive customer database
- Supporting business promotion activities
- Conducting telephonic follow-up actions and customer meetings
- Responding to customer inquiries and resolving issues in a timely manner
- Handling cash remittances, including inward and outward transactions
Requirements / Qualifications
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Basic computer skills and familiarity with system entry
- Attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive customer information
Preferred Skills
- Previous experience in a customer-facing role or financial services industry
- Knowledge of cash handling procedures and record-keeping
- Familiarity with customer relationship management software
Benefits
- Opportunity to work with a leading financial institute with a strong reputation
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
Application Instructions
If you are a motivated and customer-focused individual looking for a challenging role, please submit your application.
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