Customer Service Executive

Job Purpose

To provide excellent customer support, manage customer relationships, assist in loan-related services, and ensure smooth branch operations while maintaining compliance with company policies and regulatory requirements. Similar NBFC CSE roles generally include customer handling, documentation support, loan servicing, complaint resolution, and coordination with internal teams.

Key Responsibilities

Customer Service & Relationship Management

• Act as the first point of contact for customers visiting the branch or contacting through phone. • Understand customer requirements and provide accurate information about company products and services. • Handle customer queries related to loans, EMI, repayments, account details, and documentation. • Maintain good customer relationships and ensure customer satisfaction. Loan & Documentation Support

• Assist customers in loan application procedures. • Collect, verify, and maintain required KYC and loan documents. • Coordinate with credit, operations, and collection teams for timely processing. • Update customer information in the system accurately. Complaint Handling

• Register customer complaints and ensure timely resolution. • Escalate unresolved issues to concerned departments. • Maintain proper records of customer interactions and service requests. Business Support

• Support branch growth through customer engagement and referral activities. • Inform customers about new products, renewals, and additional services. • Follow up with customers for pending documents, renewals, and repayments as required. Compliance & Reporting

• Follow company policies, RBI guidelines, and data confidentiality standards. • Maintain daily reports, customer records, and MIS updates. • Ensure professional conduct and service quality. Required Qualifications & Skills

• Graduation in any discipline preferred. • 0-2 years of experience in NBFC/BFSI/customer service preferred (freshers may also be considered). • Good communication skills in Malayalam and English. • Basic computer knowledge (MS Office, CRM/software applications). • Customer-focused attitude with good problem-solving ability. • Ability to work in a target-oriented branch environment. • Candidates from 15 kms radius are preferred.Key Performance Indicators (KPIs)

• Customer satisfaction and complaint resolution time. • Accuracy of documentation. • Service turnaround time. • Customer retention and relationship quality. • Compliance with internal processes. Employment Type: Full-timeIndustry: NBFC / Financial ServicesJob Location: Thrissur District, Kerala