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Customer Service Representative

ADI HR & Consulting

Remote – USA (Must be physically located in the United States) · Remote Full-time 1 - 3 Years High School Diploma or equivalent Posted today💰 USD 40k – 80k / yr
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Must Have Skills

Customer Service / Customer SupportExcellent Verbal & Written CommunicationCustomer Complaint & Issue ResolutionProblem-Solving & Customer HandlingCustomer Service Software / Computer ProficiencyAttention to Detail & Accurate Record MaintenanceAbility to Work Independently in a Remote EnvironmentUSA Work Authorization – No Sponsorship Required

Preferred Skills

CRM Experience – Salesforce / ZendeskPrevious Remote/WFH Customer Service ExperienceTechnical Customer Support / TroubleshootingOrder Processing & Product SupportBilingual English & SpanishExperience Working with Cross-Functional Teams

Job Title: Customer Service Representative

Location: Remote – USA (Must be physically located in the United States)

Employment Type: Full-time / Permanent

Target Start Date: Immediate / Within 2 weeks

About the Role

We are seeking motivated Customer Service Representatives to provide efficient, professional support to customers while working remotely. This is a permanent, 100% remote position.

Key Responsibilities

  • Handle incoming calls and customer service inquiries.
  • Provide accurate, complete, and timely information using appropriate tools and processes.
  • Manage customer complaints, identify suitable solutions, and follow up through resolution.
  • Update and maintain accurate customer/account records.
  • Assist with resolving customer-facing technical issues.
  • Support order processing and product-related inquiries.
  • Collaborate with internal teams to improve customer satisfaction.
  • Maintain a professional and customer-focused approach across all interactions.

Requirements

  • 1–3 years of dedicated customer service experience.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and customer-handling abilities.
  • Proficiency with computers and customer service software.
  • Strong attention to detail.
  • Ability to work independently while collaborating effectively with a remote team.
  • High School Diploma or equivalent.
  • Must be legally authorized to work in the USA without corporate sponsorship.

Preferred Qualifications

  • Experience with CRM systems (e.g., Salesforce, Zendesk).
  • Previous remote/work-from-home customer service experience.
  • Bilingual (English & Spanish) is a strong plus.

What is Offered

  • Compensation: $40,000 – $55,000 base per year, with potential to earn up to $80,000 based on specialized technical skills or bilingual fluency.
  • Comprehensive training program.
  • Flexible working hour structures.
  • Career growth and professional development opportunities.

Important Before Applying

Please apply only if you have relevant customer service experience and are comfortable working entirely remotely from within the USA.

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