Job Description – ServiceNow TPRM QA / Developer

Role: ServiceNow TPRM QA / Developer

Experience: 5+ Years

Location: Chennai

Employment Type: Full-Time

Role Overview

We are seeking a skilled ServiceNow TPRM QA/Developer responsible for ensuring high-quality delivery of Third-Party Risk Management (TPRM) implementations on the ServiceNow IRM platform.

This hybrid role combines functional QA, automation testing, and light development/configuration support, focusing on validating workflows, configurations, integrations, and overall platform quality.

ServiceNow TPRM enables organizations to identify, assess, monitor, and mitigate vendor-related risks across the lifecycle, ensuring compliance and operational resilience.

Key Responsibilities

1. TPRM Functional & Platform Testing

1. Perform end-to-end testing of:
2. Vendor intake, tiering, due diligence assessments
3. Workflow triggers, residual risk scoring, remediation processes
4. Periodic reviews and dashboards
5. Validate:
6. Assessment Designer templates and dynamic questionnaires
7. Conditional logic, branching rules, and scoring models
8. Test:
9. Issue creation, remediation workflows, evidence collection
10. Exception handling and approval workflows
11. Ensure accuracy of:
12. KPIs, KRIs, risk statements, and risk register data

2. ServiceNow QA & Automation Testing

1. Design and execute:
2. Test plans, test cases, regression suites, and test scripts
3. Perform:
4. API testing for integrations and data flows
5. UI testing across Web UI, Workspace, and mobile interfaces
6. Develop:
7. Reusable test data, automated scripts, and regression packs

3. Defect Management & Platform Assurance

1. Log and track defects with proper documentation
2. Perform root cause analysis and validate fixes
3. Collaborate with developers to resolve issues
4. Ensure platform stability, performance, and workflow accuracy
5. Participate in:
6. Sprint planning, backlog refinement, and acceptance criteria definition

4. Development / Configuration Support (Light)

1. Support minor development tasks including:
2. Business Rules, Client Scripts, UI Policies
3. Flow Designer configurations (basic workflows)
4. Assist in:
5. Data imports, transform maps, and scheduled jobs
6. Table configurations and minor enhancements
7. Support debugging, test data preparation, and validation

5. Integrations & Data Validation

1. Test integrations with:
2. BitSight, SecurityScorecard, RiskRecon
3. SAP/Ariba, Coupa, CLM systems, CMDB
4. Validate:
5. API payloads, transform maps, import sets
6. Error handling and reconciliation logic

6. Documentation & Compliance

1. Prepare QA artifacts:
2. Test plans, test cases, traceability matrix, defect reports
3. Ensure compliance with:
4. Audit, risk, and regulatory requirements
5. Support:
6. Release documentation, deployment checklists, hypercare

Skills & Qualifications

Must-Have Skills

1. Strong experience in ServiceNow IRM/TPRM modules
2. Expertise in:
3. Functional testing, regression testing, workflow validation
4. API and integration testing
5. Basic to intermediate knowledge of:
6. Business Rules, Client Scripts, Flow Designer, ACLs
7. Experience with:
8. REST APIs, IntegrationHub, data validation
9. Strong understanding of:
10. Vendor risk lifecycle, assessments, scoring, remediation
11. Strong analytical, debugging, and problem-solving skills

Good-to-Have Skills

1. Experience with external risk integrations (BitSight, SecurityScorecard)
2. Knowledge of procurement and CLM integrations
3. Familiarity with risk frameworks (ISO 27001, NIST, SOC2)
4. Experience in Agile/Scrum environments

Education & Certifications (Preferred)

1. Bachelor’s degree in Computer Science / IT / Engineering or equivalent
2. ServiceNow Certified System Administrator (CSA)
3. ServiceNow IRM Implementation Specialist (preferred)
4. ISTQB or equivalent QA certification
5. ITIL Foundation (optional)

Key Competencies

1. Strong attention to detail and quality-focused mindset
2. Excellent communication and documentation skills
3. Ability to work with cross-functional teams (Developers, Architects, PMs, QA, Risk teams)
4. Strong analytical thinking and structured problem-solving approach

Skills (ATS Keywords)

ServiceNow, ServiceNow TPRM, IRM, Functional Testing, Integration Testing, REST APIs, Business Rules, Flow Designer, Risk Management