E-commerce IT & Systems Lead

E commerce IT Systems & Lead

Vacant positions (Required No.):

01

Relative/Core Experience:

08 to 10 years

Job Summary:

As the E-commerce IT & Systems Lead, you will oversee the technology backbone of Bhima's online retail operations. This role requires expertise in e-commerce platforms, ERP/POS integration, and secure payment systems. You will ensure scalability, security, and efficiency of all digital channels.

You will act as a bridge between business and technology, translating retail needs into practical IT solutions. The role demands strong leadership to guide developers, QA teams, and infrastructure support. Strategic decision-making on technology adoption is critical.

We are seeking an experienced professional with deep knowledge of retail IT and e-commerce systems. This leader will help transform Bhima's digital journey and build a best-in-class online shopping experience for customers.

Key Responsibilities & Duties:

1. Lead e-commerce IT systems development and integration.
2. Manage ERP/POS integration with online platforms.
3. Oversee server, database, and API infrastructure.
4. Define technology roadmap and architecture.
5. Ensure system scalability, uptime, and security.
6. Coordinate with business teams to align tech with retail goals.
7. Manage vendor relations for IT/e-commerce services.
8. Lead incident management and troubleshooting.
9. Guide DevOps, cloud, and automation practices.
10. Mentor IT/e-commerce developers and QA teams.
11. Drive compliance with data privacy and security standards.

Core Mandatory Skills:

1. E‑commerce platforms: Magento 2, Shopify Plus, WooCommerce (architecture & ops).
2. Headless commerce & API design (REST, GraphQL) for decoupled storefronts.
3. ERP/POS integration expertise (SAP/Odoo/Oracle) and master data sync.
4. Cloud infrastructure & services (AWS EC2, S3, RDS, Lambda; or Azure equivalents).
5. DevOps & CI/CD: Jenkins, GitHub Actions, Docker, Kubernetes for reliable releases.
6. Payment gateway integrations and PCI‑DSS compliance (Razorpay, PayU, Stripe).
7. Databases & caching: MySQL/Postgres, MongoDB, Redis; data modelling and tuning.
8. CDN & performance optimisation (CloudFront, Akamai), image & asset delivery.
9. Observability & monitoring: New Relic, Datadog, ELK stack, Grafana/Prometheus.
10. Security & identity: OAuth/JWT, encryption, OWASP best practices.
11. API gateways & message buses for integrations (API Gateway, Kafka/RabbitMQ).
12. Test automation & QA tooling: Cypress/Selenium, Postman, JMeter for perf tests.
13. Version control & project tools: Git, Jira, Confluence; release governance.
14. Data integration & ETL patterns for analytics (basic ETL/BI knowledge).
15. SEO & web performance tools (Lighthouse, Page Speed) for conversion optimization

Soft Skills:

1. Leadership and stakeholder management.
2. Strategic thinking and technology roadmap planning.
3. Clear cross‑functional communication.
4. Problem solving under pressure.
5. Mentoring and upskilling teams.
6. Customer‑centric mindset.

Good to have skills:

1. Familiarity with AR/VR try‑on solutions.
2. Experience with AI/ML personalization platforms.
3. Headless commerce and PWA experience.
4. Blockchain for provenance (optional).
5. Advanced analytics / BI tooling exposure. .