Head of Operations

Location: Coimbatore, Tamil Nadu

Work Mode: On-site

Experience: 8–10 Years

Compensation: ₹1,00,000 – ₹1,50,000 per month

Employment Type: Full-Time

About the Opportunity

Knowledge Artisans is hiring on behalf of a diversified and growing business group based in Coimbatore, with interests spanning technology-led businesses, real estate, and entrepreneurial ventures.

The organization is building scalable business operations and is looking for a senior operations professional who can bring structure, accountability, process discipline, and execution excellence across its growing businesses.

This is a leadership opportunity for someone looking to build a long-term career in Coimbatore and work closely with the leadership team.

About the Role

We are looking for an experienced Head of Operations to take ownership of day-to-day business operations, process improvement, team performance, and execution across the organization.

The ideal candidate should have strong experience managing operations within an IT/technology company. Candidates who additionally have exposure to real estate, construction, property operations, or other multi-business environments will be considered favourably.

This role requires a hands-on leader who can translate management objectives into structured processes, measurable KPIs, and consistent execution.

Key Responsibilities

Operations Leadership

1. Oversee day-to-day operations and ensure smooth functioning of business units.
2. Translate management objectives into actionable operational plans.
3. Establish processes, SOPs, workflows, and accountability mechanisms.
4. Monitor operational performance and identify areas for improvement.
5. Ensure timely execution of business initiatives and projects.

IT / Technology Operations

1. Manage and streamline operations within an IT/technology-driven business environment.
2. Coordinate with technology, sales, finance, HR, and other functional teams.
3. Improve internal processes, productivity, reporting, and operational efficiency.
4. Establish appropriate MIS and performance tracking mechanisms.

Team Management

1. Lead and coordinate cross-functional teams.
2. Define KRAs, KPIs, responsibilities, and performance expectations.
3. Monitor team productivity and address operational bottlenecks.
4. Build a culture of ownership, accountability, and execution.

Business Process & Performance Management

1. Develop and implement SOPs and operational policies.
2. Establish dashboards and regular management reporting.
3. Identify process gaps and implement corrective measures.
4. Drive automation and technology adoption wherever appropriate.
5. Monitor costs, resources, timelines, and operational efficiency.

Leadership & Stakeholder Coordination

1. Work closely with promoters, senior management, and functional heads.
2. Coordinate between multiple departments and business functions.
3. Provide management with regular updates on operational performance, risks, and challenges.
4. Take ownership of critical operational issues and drive them toward resolution.

Real Estate / Multi-Business Exposure

Candidates with exposure to real estate, construction, property management, hospitality, infrastructure, or other multi-business environments will have an advantage.

Such exposure may include:

1. Vendor and contractor coordination
2. Project / site operations
3. Property-related operations
4. Customer / stakeholder coordination
5. Commercial and operational administration

Must-Have Skills

1. 8–10 years of relevant operations management experience, with significant experience in an IT / technology company.
2. Proven experience in team management, process implementation, KPI management, and business operations.
3. Strong communication and stakeholder-management skills.
4. Ability to work closely with senior management and independently drive execution.
5. Strong understanding of SOPs, MIS, reporting, process improvement, and operational controls.
6. Fluent Tamil speaking and understanding is mandatory.
7. Candidate must be currently based in Coimbatore or genuinely willing to relocate and build a long-term career in Coimbatore.

Good-to-Have Skills

1. Real estate / construction / property operations experience
2. Experience managing multiple business units
3. Startup / entrepreneurial environment experience
4. Process automation / ERP implementation
5. Budgeting and cost-control exposure
6. Experience working directly with founders / promoters
7. MBA or equivalent management qualification

Ideal Candidate Profile

We are particularly interested in professionals who have progressed from Operations Manager / Senior Operations Manager / General Manager – Operations / Business Operations Head roles and have demonstrated the ability to take ownership beyond a single department.

The right candidate should be:

1. Execution-oriented and hands-on
2. Strong in people and process management
3. Comfortable working directly with business leadership
4. Able to bring structure to growing organizations
5. Comfortable handling ambiguity and multiple priorities
6. Looking for a long-term leadership opportunity in Coimbatore

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