HR Manager – Global People Operations & Talent Management

Role Overview

We are looking for suitable candidates on behalf of our client for a dynamic, hands-on, and people-focused HR Manager – Global People Operations & Talent Management role. The ideal candidate will be responsible for managing and continuously improving the employee experience across our client’s global workforce.

This role goes beyond traditional HR administration. The HR Manager will support employees and managers across geographies including India, the United States, Singapore and other locations, and will be responsible for HR operations, employee benefits, payroll inputs, talent management, employee engagement, People Connect, talent development, wellness, performance management, employer branding and people analytics.

The role will also own effective utilization of BambooHR as a central HR platform and use eNPS, pulse surveys, employee feedback and people analytics to understand and continuously improve the employee experience.

Key Responsibilities

1. Global HR Operations & Employee Lifecycle

• Manage the complete employee lifecycle from onboarding through confirmation, transfers, promotions, employee changes and exits.
• Support employees across India, the US, Singapore and other operating locations.
• Ensure employee records, contracts, documentation and employment information are accurate and current.
• Coordinate with Finance, Payroll, IT, Recruitment, Administration and business teams on employee-related matters.
• Ensure consistent HR processes while accommodating country-specific requirements.
• Continuously improve HR processes and employee experience.

1. Global Compensation, Benefits & Payroll Coordination

• Coordinate employee compensation and benefits administration across multiple countries.
• Manage and support employee benefit programs including medical, health, life and other insurance programs.
• Coordinate retirement, pension and statutory benefit programs applicable to each geography.
• Support administration and employee communication related to programs such as 401(k) and other US retirement benefits.
• Coordinate Indian statutory and employee benefits including Provident Fund (PF), gratuity, insurance and other applicable benefits.
• Support relevant pension, statutory and employee benefit programs in Singapore and other operating countries.
• Coordinate employee enrolment, additions, removals and changes with insurance providers, benefit administrators and internal teams.
• Support annual benefit renewals and review employee coverage and participation.
• Respond to employee questions relating to insurance, benefits and retirement programs.
• Maintain accurate benefit records and documentation.

1. Payroll Inputs & Employee Changes

• Coordinate accurate and timely monthly payroll inputs with Finance, Payroll teams and external payroll providers.
• Validate employee joining, exits, salary changes, promotions, incentives, leave adjustments and other payroll-impacting changes.
• Maintain clear payroll cut-off processes and controls.
• Review payroll inputs before submission and follow up on discrepancies.
• Coordinate Full & Final Settlement inputs for exiting employees.
• Support payroll-related employee queries in coordination with Finance and payroll providers.
• Ensure employee and compensation information in BambooHR is aligned with approved payroll changes.
• Maintain appropriate confidentiality and controls over compensation and payroll information.

1. BambooHR Ownership & HR Process Governance

• Own effective administration and utilization of BambooHR across the employee lifecycle.
• Ensure employee records, reporting lines, job information, employment status and organizational data are accurate.
• Drive adoption of BambooHR among employees and managers.
• Manage and improve workflows relating to onboarding, employee information, performance, time off, documentation and employee changes.
• Build HR reports and dashboards using BambooHR.
• Conduct periodic HR data audits.
• Identify opportunities to automate HR processes and reduce manual effort.
• Ensure BambooHR remains the organization's single source of truth for people data.

1. Talent Management

• Partner with business leaders to identify key talent, critical roles and future capability requirements.
• Facilitate talent reviews and succession planning discussions.
• Identify high-potential employees and development opportunities.
• Track employee performance, potential, retention risks and career progression.
• Develop and monitor Individual Development Plans.
• Support internal mobility and career growth opportunities.
• Build talent pipelines for critical positions.

1. People Connect & Employee Listening

• Design and run a structured People Connect program across the organization.
• Conduct employee connects, HR connects, skip-level discussions and focus-group sessions.
• Understand employee concerns, aspirations and workplace challenges.
• Identify potential attrition and engagement risks early.
• Track issues and commitments arising from employee discussions.
• Ensure agreed actions are followed through to closure.
• Provide leadership with periodic insights on employee sentiment and workforce trends.

1. eNPS, Engagement & Pulse Surveys

• Own the organization's Employee Net Promoter Score (eNPS) program.
• Conduct periodic eNPS, employee engagement and pulse surveys.
• Analyse employee feedback across relevant segments, functions and locations.
• Identify recurring themes and root causes.
• Convert feedback into measurable action plans.
• Work with leadership and managers on corrective and improvement actions.
• Track eNPS and employee engagement trends over time.
• Close the feedback loop by communicating actions taken based on employee feedback.

1. Talent Development & Learning

• Identify organizational, team and individual learning requirements.
• Build structured learning and talent-development plans.
• Coordinate technical, behavioural, leadership and managerial development programs.
• Promote continuous learning, upskilling and cross-skilling.
• Develop career pathways and capability-development frameworks.
• Track development plans and learning effectiveness.
• Support managers in coaching and developing their teams.

1. Employee Wellness & Wellbeing

• Develop and manage employee wellness and wellbeing programs.
• Coordinate initiatives covering physical, mental, emotional and workplace wellbeing.
• Conduct wellness campaigns, sessions and employee activities.
• Use People Connect and employee survey insights to identify wellbeing concerns.
• Work with leaders and managers to promote sustainable working practices.
• Track participation and effectiveness of wellness initiatives.

1. Employer Branding & Talent Branding

• Build and strengthen Atlas Systems' employer brand.
• Partner with Recruitment, Marketing and Leadership on employee and talent communication.
• Develop employee stories, culture content and workplace campaigns.
• Promote employee achievements, learning initiatives and career-growth stories.
• Encourage employee advocacy and participation.
• Strengthen the Employee Value Proposition.
• Support campus engagement, talent communities and other external employer-branding initiatives.

1. Performance Management

• Manage and continuously improve the performance management process.
• Support goal setting, performance reviews, feedback and development discussions.
• Monitor completion and quality of performance reviews.
• Support Performance Improvement Plans where required.
• Connect performance outcomes with talent management and development.
• Leverage BambooHR and people data to improve performance governance.

1. Employee Relations

• Act as a trusted HR partner to employees and managers.
• Manage employee concerns, grievances, workplace issues and disciplinary matters.
• Coach managers on effective people-management practices.
• Promote early resolution of employee concerns.
• Ensure employee matters are handled fairly, consistently and confidentially.

1. Culture, Recognition & Employee Experience

• Drive initiatives that strengthen organizational culture and employee experience.
• Translate company values into meaningful workplace programs.
• Build employee recognition and appreciation programs.
• Create forums that strengthen connection between employees and leadership.
• Use eNPS, People Connect, BambooHR and employee feedback to continuously improve the employee experience.

1. HR Analytics & People Insights

Maintain and analyse HR metrics including:

• Headcount and workforce movement
• Attrition and retention
• eNPS and engagement
• Performance
• Talent development
• Internal mobility
• Learning
• Employee wellness
• People Connect trends
• New-joiner experience
• Benefits participation
• Payroll changes
• HR process effectiveness

Provide leadership with meaningful people insights, trends, risks and recommended actions.

1. Global HR Policies, Compliance & Governance

• Support HR policies and practices across multiple countries.
• Ensure country-specific HR requirements are appropriately implemented.
• Coordinate with Finance, legal advisors, payroll providers, benefits providers and other specialists where required.
• Maintain proper HR documentation and audit readiness.
• Support statutory and regulatory HR requirements applicable to each operating geography.
• Periodically review HR policies based on organizational and regulatory requirements.

Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, Management or a related discipline.
• Proven experience in an HR Manager, HR Business Partner, People Operations or Talent Management role.
• Strong hands-on experience across HR Operations, Talent Management, Employee Engagement and Employee Relations.
• Experience supporting employees across multiple countries or regions.
• Practical experience with BambooHR or a comparable modern HRMS.
• Experience coordinating payroll inputs, employee benefits and insurance programs.
• Exposure to retirement, pension or statutory employee benefit programs such as 401(k), PF or equivalent country-specific schemes.
• Experience with eNPS, engagement surveys or employee pulse surveys.
• Experience in Talent Development, Learning & Development and Performance Management.
• Exposure to Employer Branding and Employee Communications.
• Experience designing or managing Employee Wellness initiatives.
• Experience in the IT Services, Technology or Professional Services industry is preferred.
• Strong communication, analytical, interpersonal and stakeholder-management skills.
• Ability to manage sensitive employee and compensation information with appropriate confidentiality.

Key Success Measures

Success in this role will be measured through:

• Employee eNPS and engagement
• Attrition and retention
• People Connect effectiveness
• Employee issue/action closure
• Talent development and internal mobility
• Learning and capability development
• Employee wellness
• Performance management effectiveness
• Employer-brand engagement
• BambooHR data accuracy and adoption
• Payroll input accuracy and timeliness
• Benefits administration effectiveness
• Insurance enrolment and employee query resolution
• Compliance with employee lifecycle processes
• Overall employee experience

What We Are Looking For

We are looking for someone who sees HR as an integrated Global People function, combining employee experience with strong operational discipline.

The person should be equally comfortable talking to an employee about career growth or wellbeing, working with a manager on retention or performance, reviewing an eNPS trend, validating payroll inputs, coordinating an insurance enrolment, or ensuring employee information is accurately maintained in BambooHR.

The role requires a strong combination of:

Global HR Operations + BambooHR + Payroll Inputs + Compensation & Benefits + Insurance + Retirement/Pension Benefits + Talent Management + Talent Development + People Connect + eNPS + Employee Engagement + Wellness + Employer Branding + Performance + People Analytics + Employee Experience.