Inside Sales Associate

Location: Kochi Experience: 2- 3 Years Department: Sales We are looking to onboard a proactive and result-oriented Inside Sales Associate to drive revenue growth and customer engagement for our electronics and drone product portfolio. This role focuses on lead management, customer interaction, and sales conversion while working closely with cross-functional teams. The ideal candidate should have strong communication skills, a basic technical understanding of products, and the ability to convert opportunities into business outcomes.

Key Responsibilities

Lead Generation & Qualification

1. ● Identify and generate leads through inbound and outbound channels
2. ● Qualify prospects based on business needs and potential
3. ● Maintain and manage a healthy sales pipeline, Customer Engagement
4. ● Handle customer inquiries via calls, emails, and digital platforms
5. ● Understand client requirements and recommend suitable solutions
6. ● Build and maintain strong customer relationships, Sales Conversion
7. ● Follow up on leads and drive closures
8. ● Prepare and share quotations and proposals
9. ● Achieve monthly and quarterly sales targets, Sales Coordination
10. ● Work closely with technical and operations teams for order fulfillment
11. ● Ensure smooth communication between customers and internal teams
12. ● Track order status and ensure timely delivery, CRM & Reporting
13. ● Maintain accurate records of customer interactions in CRM tools
14. ● Track sales activities and prepare regular reports
15. ● Monitor pipeline and conversion metrics

Required Skills & Qualifications..

1. ● Graduate (preferably with a technical background in Electronics/Engineering)
2. ● 2+ years of experience in Inside Sales / Telesales / B2B Sales
3. ● Excellent communication skills in English and Hindi (additional regional languages are a plus)
4. ● Strong negotiation and persuasion skills
5. ● Basic understanding of electronics or drone products
6. ● Proficiency in MS Office and CRM tools

Preferred.

1. ● Experience in electronics, hardware, or the drone industry
2. ● Exposure to B2B sales processes

Key Traits.

1. ● Target-oriented and self-driven
2. ● Strong communication and interpersonal skills
3. ● Ability to multitask and manage time effectively
4. ● Problem-solving mindset with attention to detail

Key KPIs

1. ● Lead-to-conversion ratio
2. ● Monthly/quarterly sales targets achievement
3. ● Customer response time
4. ● Pipeline health and follow-up efficiency