IT Support Executive

Kalyan Silks

Thrissur · Onsite Full-time 1-5 years Bachelor's degree in Computer Engineering, Networking Engineering, or a related field Posted 3 months ago💰 Not disclosed

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Must Have Skills

Experience with IT service management tools and software Knowledge of cloud computing and virtualization technologies Familiarity with cybersecurity best practices and protocols Certification in IT support or a related field (e.g. CompTIA A+)Hardware and Networking EngineeringComputer EngineeringIT systemsProblem-solvingAnalytical skillsCommunication SkillsInterpersonal skillsIT service management toolsCloud computingVirtualization technologiesCybersecurity best practicesCompTIA A+

Preferred Skills

About the Role / Position Summary

We are seeking an IT Support Executive with a strong background in Hardware and Networking Engineering, as well as Computer Engineering. The ideal candidate will have a solid understanding of IT systems and be able to provide technical support to our team.

Responsibilities

Provide technical support to the team, resolving hardware and software issues in a timely and efficient manner
Troubleshoot and repair computer hardware and networking equipment
Install, configure, and maintain computer systems and networks
Develop and implement IT policies and procedures to ensure efficient and secure IT operations
Collaborate with the IT team to identify and resolve technical issues

Requirements / Qualifications

Bachelor's degree in Computer Engineering, Networking Engineering, or a related field
6 months of relevant experience in IT support or a related field
Strong knowledge of hardware and software systems, including networking protocols and operating systems
Excellent problem-solving and analytical skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Strong communication and interpersonal skills

Preferred Skills

Experience with IT service management tools and software
Knowledge of cloud computing and virtualization technologies
Familiarity with cybersecurity best practices and protocols
Certification in IT support or a related field (e.g. CompTIA A+)

Benefits

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

Application Instructions

If you are a motivated and detail-oriented IT professional with a passion for delivering exceptional support, please submit your resume outlining your experience and qualifications for this role or apply now

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Do you possess a Bachelor's degree in Computer Engineering, Networking Engineering, or a related field?Optional

Do you have at least 1 year of relevant experience in IT support or a related field?Optional

Can you describe your experience with troubleshooting and repairing computer hardware and networking equipment? Please provide a specific example.Optional

What IT service management tools have you used previously, and how have they assisted you in providing technical support?Optional

How do you approach developing and implementing IT policies and procedures to ensure efficient and secure IT operations?Optional

Are you familiar with cloud computing and virtualization technologies? If so, please briefly describe your experience or knowledge in these areas.Optional

Do you hold any certifications in IT support or a related field (e.g., CompTIA A+)?Optional

Describe a challenging technical problem you encountered and how you utilized your problem-solving and analytical skills to resolve it.Optional

This role requires working in a fast-paced environment and prioritizing tasks effectively. Can you give an example of how you've managed multiple urgent requests simultaneously?Optional