Lead – Enterprise Solutions (SAP Service Management)

Bangalore, Hyderabad, Coimbatore, Pune · Hybrid Full-time 8-12 years Any Graduate Direct Client hiring Posted 2 months ago💰 Not disclosed

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Must Have Skills

SAP HANAS/4HanaFioriC4CFSMSAP Business Technology PlatformCPISAP Cloud SolutionsPI/POSAP ConsultingActivate MethodologyProaxia ConnectorApi ManagementField Service ManagementSAP S/4HANASAP Service ManagementCustomer ServiceIntegration toolsSAP implementation projectsSAP CPI / Integration SuiteSAP SAP Business Technology PlatformSAP SAP Field Service ManagementSAP C4C and related modulesSAP certification in S/4HANA Servicerelated modulesSAP Activate methodologyEnterprise field service ecosystemsService parts planning / warranty processes

Preferred Skills

About the Opportunity

We are hiring for a global enterprise technology organization specializing in large-scale digital transformation programs for Fortune 500 clients. The team focuses on delivering intelligent, cloud-enabled enterprise solutions across SAP landscapes, enabling end-to-end business process transformation in service and customer operations.

Job Summary

We are looking for an experienced SAP Service Management Lead Consultant with strong expertise in SAP S/4HANA service processes, integration architecture, and cloud-based SAP solutions. The ideal candidate will have deep functional knowledge of Field Service Management and Customer Service, along with hands-on experience in Fiori, integration tools, and end-to-end SAP implementation projects.

Key Responsibilities

Lead end-to-end SAP Service Management implementations on SAP S/4HANA
Design and configure Service Management processes including:
Customer Service
Field Service Management
Translate business requirements into scalable SAP solutions and system designs
Work on integration across SAP and non-SAP systems using:
SAP CPI / Integration Suite
PI/PO
API Management
Collaborate on integration with SAP Cloud solutions such as:
SAP SAP Business Technology Platform
SAP SAP Field Service Management
SAP C4C and related modules
Configure and support Fiori applications and analytics reporting
Participate in architecture design for complex enterprise landscapes
Lead client discussions, workshops, and requirement gathering sessions
Ensure delivery using SAP Activate methodology and agile practices
Support testing, deployment, and post-go-live stabilization
Manage stakeholders across business and technical teams.

Required Skills & Expertise

🔹 SAP Service Management

Strong experience in SAP S/4HANA Service module
Expertise in Field Service and Customer Service processes
At least 1 full-cycle S/4HANA implementation experience

🔹 SAP Technical & Functional Skills

Strong knowledge of S/4HANA architecture
Hands-on experience with SAP Fiori apps and analytics
Experience with SAP cloud integration landscapes

🔹 Integration Skills

SAP CPI (Cloud Platform Integration)
SAP PI/PO
API Management
PROAXIA connector (preferred)

🔹 Cloud & Platform Knowledge

SAP BTP exposure
SAP Cloud solutions (C4C, FSM, etc.)
Hybrid landscape integration (cloud + on-premise)

Good to Have

SAP certification in S/4HANA Service or related modules
Experience in SAP Activate methodology
Exposure to enterprise field service ecosystems
Knowledge of service parts planning / warranty processes

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Do you have at least 8 years of experience in SAP consulting, specifically with a focus on SAP Service Management?Optional

Have you led at least one full-cycle SAP S/4HANA implementation project focused on Service Management?Optional

Can you describe your experience in designing and configuring Service Management processes, specifically covering Customer Service and Field Service Management within SAP S/4HANA?Optional

Which SAP integration tools have you primarily used for integrating SAP and non-SAP systems in your previous roles? (Select all that apply)Optional

Describe your hands-on experience with SAP Fiori applications and analytics in an S/4HANA environment. Provide an example of a Fiori application you configured or supported.Optional

What is your experience with SAP cloud solutions such as SAP Business Technology Platform (BTP), SAP Field Service Management (FSM), and SAP C4C? Please provide examples of projects where you utilized these.Optional

Are you familiar with the SAP Activate methodology, and have you used it in previous SAP implementation projects?Optional

Do you hold any SAP certifications, particularly in S/4HANA Service or related modules?Optional

This role requires leading client discussions, workshops, and requirement gathering sessions. Can you describe your approach to translating complex business requirements into scalable SAP solutions?Optional