Lead I - Software Engineering (AEM SRE)

Bengaluru · Onsite Full-time 8+ years Any Graduate Direct Client hiring Posted 3 months ago💰 Not disclosed

Must Have Skills

Adobe Experience Manager (AEM) AEM Core ComponentsSightly /HTLSolrJavaShell ScriptingProduction SupportMonitoring & Alerting ToolsIncident ManagementRCA & Problem ManagementeCommerce SupportITIL FrameworkAgile / ScrumAdobe Experience Manager (AEM)AEM Core ComponentsCRX DEPackage ManagerOSGi ConsoleUser AdministrationAuthoring EnvironmentSightly (HTL) templating languageSolr technologiessearch platform troubleshootingmonitoringloggingobservability toolsJava programmingITIL processesProblem ManagementChange ManagementSWAT situationsRCA processesSLA/SLO trackingeCommerce integrationsapplication ecosystemsSDLC methodologiesAgileScrumproblem-solvingownershipcommunication skillsCloud Platforms, DevOps Practices, CI/CD Pipelines, Deployment Automation, Dispatcher Configuration, Caching Strategies Application Performance Tuning, Splunk, Dynatrace, AppDynamics, Grafana, ELK Stack, Infrastructure Monitoring, Release Orchestration Enterprise Digital Commerce, Platforms Support

Preferred Skills

About the Company

Our client is a globally recognized digital transformation and technology services organization delivering enterprise-scale solutions across digital commerce, customer experience, cloud, and platform engineering.

Job Overview

We are looking for an experienced AEM SRE / Production Support Engineer with strong expertise in Adobe Experience Manager (AEM), eCommerce production support, observability, and incident management. The ideal candidate will play a critical role in ensuring the stability, scalability, performance, and operational excellence of enterprise digital commerce platforms.

This role requires deep hands-on experience in L2 production support, monitoring, troubleshooting, release support, and root cause analysis for large-scale B2C/B2B eCommerce environments.

Key Responsibilities

Production Support & Incident Management

Provide end-to-end L2 production support for enterprise AEM-based eCommerce applications.

Handle customer support requests and drive timely issue resolution within defined SLA/SLO targets.

Participate in on-call rotations and support critical production incidents during non-business hours.

Act as the escalation point for high-priority and complex production issues.

Perform incident analysis, troubleshooting, and coordination with cross-functional teams for faster recovery.

AEM Platform Support

Support and maintain Adobe Experience Manager (AEM) environments including Author, Publish, Dispatcher, and related services.

Work with AEM Core Components, CRX DE, Package Manager, User Administration, and OSGi consoles.

Collaborate with development teams to review architecture, deployments, and production readiness.

Assist in implementing and supporting AEM-related enhancements and platform optimizations.

Troubleshoot issues related to Sightly/HTL templates, content rendering, integrations, and workflows.

Monitoring, Observability & Reliability Engineering

Build, maintain, and optimize monitoring, alerting, and dashboarding solutions.

Enable proactive monitoring and observability across applications and infrastructure.

Track and improve KPIs, SLAs, SLOs, and operational metrics.

Analyze application performance bottlenecks and recommend improvements for scalability and reliability.

Drive automation initiatives to improve operational efficiency and reduce manual intervention.

Root Cause Analysis & Continuous Improvement

Lead Root Cause Analysis (RCA) discussions and ensure permanent fixes are implemented.

Create and maintain SOPs, runbooks, troubleshooting guides, and operational documentation.

Identify recurring issues and drive preventive actions and platform stabilization initiatives.

Collaborate with architecture, DevOps, development, and infrastructure teams to improve platform resilience.

Collaboration & Delivery

Work closely with developers, QA teams, DevOps engineers, and business stakeholders.

Participate in Agile/Scrum ceremonies and release management activities.

Ensure smooth deployment support and production release validation.

Contribute to operational excellence and continuous service improvement initiatives.

Required Skills & Qualifications

8+ years of overall IT experience with strong expertise in production support and Site Reliability Engineering.

Recent 3+ years of hands-on experience in L2 production support for B2C/B2B eCommerce platforms.

Strong experience with Adobe Experience Manager (AEM).

Hands-on expertise in:

AEM Core Components

CRX DE

Package Manager

OSGi Console

User Administration

Authoring Environment

Experience with Sightly (HTL) templating language.

Strong understanding of Solr technologies and search platform troubleshooting.

Experience with monitoring, logging, and observability tools.

Expertise in configuring alerts, monitors, dashboards, and operational workflows.

Strong debugging and production issue diagnosis skills.

Hands-on experience with Java programming and Shell scripting.

Experience working with ITIL processes including:

Incident Management

Problem Management

Change Management

Experience handling SWAT situations, RCA processes, and SLA/SLO tracking.

Good understanding of eCommerce integrations and application ecosystems.

Strong understanding of SDLC methodologies including Agile and Scrum.

Excellent problem-solving, ownership, and communication skills.

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Do you have at least 8 years of overall IT experience, with a minimum of 3 years specifically in L2 production support for B2C/B2B eCommerce platforms?Optional

Do you have hands-on experience with Adobe Experience Manager (AEM), including AEM Core Components, CRX DE, Package Manager, OSGi Console, User Administration, and the Authoring Environment?Optional

Can you describe your experience with monitoring, logging, and observability tools in a production environment, specifically how you've used them to proactively identify and resolve issues?Optional

How do you approach Root Cause Analysis (RCA) for recurring production incidents in an eCommerce environment, and what steps do you take to ensure permanent fixes are implemented?Optional

What is your experience with Sightly (HTL) templating language, and how have you used it to troubleshoot content rendering or integration issues within AEM?Optional

Describe a challenging 'SWAT situation' or critical production incident you managed. What was your role, what steps did you take, and what was the outcome?Optional

Are you proficient in Java programming and Shell scripting for troubleshooting and automation tasks in a production support context?Optional

How familiar are you with ITIL processes, specifically Incident Management, Problem Management, and Change Management, and how have you applied them in your previous roles?Optional

This role involves participating in on-call rotations and supporting critical production incidents during non-business hours. Are you available and willing to fulfill this requirement?Optional