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Lead II - Software Engineering (ServiceNow ITSM Developer)

Hyderabad · Onsite Full-time 7-9 years B.Tech Direct Client hiring Posted 4 months ago💰 Not disclosed
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Must Have Skills

ServiceNowITSMITOMIntegrationHubCMDBDiscoveryMID ServerRESTSOAPFlow DesignerReports & DashboardsPerformance AnalyticsDomain SeparationNIL

Preferred Skills

ServiceNowITSMITOMIntegrationHubCMDBDiscoveryMID ServerRESTSOAPFlow DesignerReports & DashboardsPerformance AnalyticsDomain SeparationNIL

Job Summary

We are looking for an experienced Senior ServiceNow Developer to lead the maintenance, administration, and optimization of the ServiceNow platform. The role involves working across ITSM and ITOM modules, developing integrations, and ensuring platform stability, performance, and scalability.

Key Responsibilities

  1. Lead the maintenance, administration, and performance optimization of the ServiceNow platform
  2. Design and implement integrations with third-party systems using REST, SOAP, MID Server, and IntegrationHub
  3. Troubleshoot and resolve platform issues, including performance bottlenecks and integration failures
  4. Manage platform upgrades, patches, and releases ensuring minimal disruption
  5. Customize ServiceNow applications:
  6. Business Rules
  7. UI Actions
  8. Workflows
  9. Modules & Reports
  10. Work closely with business stakeholders and IT teams to gather requirements and deliver scalable solutions
  11. Maintain data consistency across integrations and ensure seamless workflows
  12. Implement and maintain ITSM processes (Incident, Problem, Change, Request Management)
  13. Work on ITOM modules like Discovery, Service Mapping, CMDB, and Event Management
  14. Ensure adherence to best practices, ITIL standards, and governance
  15. Create and maintain technical documentation
  16. Provide ongoing support and mentor junior developers

Mandatory Skills

  1. ServiceNow platform expertise
  2. ITSM & ITOM implementation
  3. IntegrationHub, REST, SOAP APIs
  4. MID Server configuration
  5. Cloud Discovery & CMDB
  6. Strong knowledge of ServiceNow architecture and scripting

Primary Skills

  1. Flow Designer
  2. Reports & Dashboards
  3. Performance Analytics
  4. Domain Separation

Certifications (Mandatory)

  1. Certified System Administrator (CSA)
  2. Certified Application Developer (CAD)
  3. Certified Implementation Specialist (CIS – ITSM & Discovery)

Good to Have

  1. Experience in large-scale enterprise implementations
  2. Knowledge of ITIL framework
  3. Strong problem-solving and stakeholder management skills

Key Skills (Keywords)

ServiceNow, ITSM, ITOM, IntegrationHub, CMDB, Discovery, MID Server, REST, SOAP

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