Manager, Service

About the Role

Job Title: Manager, Service

Company: Hykon India Ltd

Location: Wilson Garden, Bangalore

Experience Level: 3–5 years in the electronics industry

Hykon India Ltd is a leading manufacturer and distributor of power electronics, solar systems, lithium batteries, hybrid inverters, E-Auto, and energy storage products. We are seeking a proactive and organized Service Manager to oversee day-to-day service operations for the district. In this role, you will lead a field team, manage call allocations, ensure timely service closures, and maintain high standards of customer satisfaction. You will report directly to the Senior Manager – Service.

Key Responsibilities

• Manage daily service operations, including call allocation to engineers and technicians.
• Track and ensure the timely closure of all service calls within the defined Turnaround Time (TAT).
• Coordinate spare parts requirements effectively with stores and dealers.
• Verify service reports, process warranty claims, and manage defective returns.
• Provide technical and operational support to dealers regarding installation quality and customer complaints.
• Maintain accurate records by ensuring every call, visit, and spare part is logged in the CRM/ERP system on the same day.
• Prepare and submit daily call status reports to the Senior Manager.
• Monitor and improve key performance indicators (KPIs) including pending calls, repeat complaints, spares usage, and customer feedback.
• Conduct monthly performance reviews based on defined role KPIs.

Requirements (Must-Have Skills)

• B.Tech or Diploma in Electrical, Electronics, or EEE.
• 3–5 years of professional experience in service within the electronics industry.
• Proven ability to supervise and lead a small field team.
• Proficiency in Microsoft Excel.
• Experience using CRM or ERP software for service management.
• Willingness to travel for field operations.
• Possession of a valid two-wheeler driving license and a personal vehicle.
• Ability to manage dealer and customer relationships effectively.

Preferred Skills (Nice-to-Have)

• Strong verbal and written communication skills in Malayalam and English.

• Prior experience in a team-lead capacity.

• Proficiency in Tamil or Kannada.

• Technical knowledge of solar systems, lithium batteries, or hybrid inverters.

Benefits & Perks

• Competitive monthly salary ranging from 90,000 to 110,000 INR.
• Additional performance-based variables.
• Opportunity to work with a reputable organization in the power electronics and renewable energy sector.
• Professional growth and leadership development within the service department.

To apply for this position, please use the apply link on this Jobsify job posting.