Organizational Change Management (OCM) Consultant

Mumbai · Onsite Full-time 6-10 years Any Graduate Direct Client hiring Posted 3 months ago💰 Not disclosed

Must Have Skills

Organizational Change Management (OCM)Prosci ADKAR Methodology⁠� / Change Management FrameworksChange Strategy & PlanningChange Impact AssessmentOrganizational Readiness AssessmentStakeholder ManagementLeadership EngagementCommunication Planning & Content CreationTraining Strategy & End User EnablementChange Adoption & ReinforcementGo-Live Readiness & Hypercare SupportOCM Metrics & Adoption DashboardsEnterprise Digital Transformation ProgramsBusiness Process ImprovementBusiness Process ReengineeringOnshore-Offshore Delivery Model ExperienceCommunication planningTraining strategyAdoption measurementAgile delivery methodologiesSAFeCRMERPMicrosoft Dynamics 365SalesforceSAPProsci / ADKAROCM frameworksChange leadershipContinuous improvementCommunication strategyLearning & enablementTransformation consultingMicrosoft Dynamics 365 Implementation, Salesforce Implementation, SAP Implementation, SAFe / Agile Delivery Exposure, Change Champion Network Management, Resistance Management, Learning & Development Program Design, BFSI Domain, Manufacturing Domain, Telecom Domain, OCM Certification (Prosci or equivalent)

Preferred Skills

About the Client

Our client is a leading global digital transformation and technology services organization, partnering with Fortune 500 enterprises to deliver large-scale business and technology modernization programs.

Role Overview

We are seeking an experienced Organizational Change Management (OCM) Consultant to lead and support the people side of enterprise transformation programs. This role is focused on enabling successful adoption of new business processes, systems, and digital platforms by ensuring employees, leadership teams, and stakeholders are fully prepared, engaged, and supported throughout the change journey.

The ideal candidate will have strong experience in change strategy, stakeholder engagement, communication planning, training enablement, and adoption measurement within large-scale digital transformation initiatives such as CRM, ERP, or enterprise platform implementations.

Key Responsibilities

1. Change Strategy & Planning

Define and execute comprehensive Organizational Change Management strategies aligned with overall program goals and business objectives.

Develop detailed change roadmaps, implementation plans, and OCM deliverables.

Conduct organizational readiness assessments and evaluate change maturity.

Perform change impact assessments across teams, functions, and business units.

Identify change risks and mitigation strategies.

Establish governance models, sponsorship structures, and change champion networks.

2. Stakeholder & Leadership Engagement

Conduct detailed stakeholder mapping and analysis to understand influence, impact, and engagement needs.

Build strong partnerships with business leaders, sponsors, and project teams.

Coach leaders and managers to become active change sponsors.

Provide leadership toolkits and change enablement resources.

Identify and proactively manage resistance to change and change fatigue.

3. Communication & Engagement

Develop and execute change communication strategies and plans.

Create tailored communication materials including:

Leadership announcements

Newsletters

FAQs

Awareness campaigns

Program updates

Support employee engagement initiatives such as:

Town halls

Roadshows

Demonstrations

Workshops

Measure communication effectiveness and stakeholder feedback.

4. Training & Enablement

Perform training needs analysis based on business impact and role changes.

Design and implement:

Role-based training programs

Train-the-Trainer initiatives

End-user enablement strategies

Coordinate development of:

User guides

Job aids

Quick reference materials

Learning modules

Align training delivery with release schedules and sprint cycles.

5. Change Adoption & Reinforcement

Support go-live readiness assessments and deployment planning.

Coordinate hypercare and post-go-live adoption support.

Track adoption metrics and develop OCM dashboards.

Measure usage, behavior change, and business readiness KPIs.

Capture lessons learned and drive continuous improvement initiatives.

Required Skills & Qualifications

6–10 years of experience in Organizational Change Management.

Proven experience supporting enterprise digital transformation programs.

Strong understanding of OCM frameworks such as Prosci / ADKAR or equivalent.

Expertise in:

Stakeholder management

Change impact assessment

Communication planning

Training strategy

Adoption measurement

Excellent presentation, facilitation, and communication skills.

Experience working in global onshore-offshore delivery models.

Strong consulting and problem-solving capabilities.

Preferred / Good to Have

Experience supporting CRM / ERP implementations such as: Microsoft Dynamics 365 Salesforce SAP Exposure to SAFe / Agile delivery methodologies. Industry experience in: BFSI Manufacturing Telecom Enterprise transformation programs Prosci Certification⁠� or equivalent OCM certification preferred.

Key Competencies

Change Leadership Business Process Improvement Business Process Reengineering Stakeholder Management Continuous Improvement Communication Strategy Learning & Enablement Transformation Consulting

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Do you have a minimum of 6 years of dedicated experience in Organizational Change Management (OCM)?Optional

Are you proficient with a recognized OCM framework such as Prosci ADKAR or an equivalent methodology?Optional

Describe your experience in leading OCM efforts for large-scale enterprise digital transformation programs (e.g., CRM, ERP, or similar platform implementations). Please provide an example of a program you supported.Optional

How have you approached conducting change impact assessments and organizational readiness assessments in previous roles? Can you share a specific methodology or tool you've used?Optional

Please describe your experience with stakeholder management and leadership engagement within a complex project environment. How do you typically manage resistance to change?Optional

Have you worked in an onshore-offshore delivery model? If so, what were your key responsibilities related to OCM in that setup?Optional

What is your experience in developing communication plans and creating content for various change initiatives?Optional

Do you have experience with any of the following specific system implementations: Microsoft Dynamics 365, Salesforce, or SAP?Optional

Are you currently certified in Prosci or an equivalent OCM methodology?Optional