Regional Manager (RM) (02 vacancies: Thrissur & Kottayam)

About the Role

We are seeking a highly experienced and strategic Regional Manager (RM) to join a well-reputed NBFC. In this leadership role, you will oversee regional operations, drive business growth, and ensure operational excellence across multiple branches. You will be responsible for managing high-performing teams, maintaining strict compliance and security standards, and executing business strategies to meet organizational objectives. This position requires a minimum of 6 years of professional experience in the financial services sector.

Key Responsibilities

• Conduct regular monthly and weekly business meetings at the regional level to review performance and strategy.
• Manage and motivate branch teams, ensuring staff norms are met and initiating staff deputation in consultation with Area Managers (AMs).
• Drive business growth across all product lines while maintaining high productivity standards.
• Act as the primary liaison with HR for backend support and represent the region’s interests.
• Address and resolve staff grievances in coordination with the Head Office (HO).
• Coordinate with Sales Support teams to manage and resolve incentive-related queries.
• Conduct research and development to execute modern strategic planning and structure competitive business plans.
• Monitor security systems, including responding to intrusion alarm alerts and ensuring security measures are active at branch openings.
• Perform random checks on systems and Bank Reconciliation Statement (BRS) entries to ensure accuracy.
• Develop and implement innovative ideas to enhance customer service quality.
• Review audit reports and initiate corrective actions to ensure compliance.
• Coordinate with AMs and Business Development Managers (BDMs) to manage operational affairs.
• Oversee the expansion of the branch network, including visiting new locations, interacting with property owners, and providing infrastructure suggestions to the HO.
• Support branches in managing high-profile investor relationships.
• Serve as a joint custodian of Regional Office (RO) safe contents and the first custodian of duplicate branch keys.
• Provide on-site leadership and support during any untoward incidents at branches.
• Oversee regional training programs, ensuring full attendance of nominated staff and managing training hall facilities.
• Lead recruitment efforts for the region, including identifying and filling vacant positions.
• Intervene in escalated customer grievances and issues requiring senior management attention.
• Liaise with government departments and judicial authorities as required.
• Implement and enforce cost-control measures across the region.
• Conduct monthly branch visits to verify statutory and business registers, and take stock of gold, cash, and critical documents.
• Assess staff awareness of HO circulars through random checks and ensure all transactions adhere to established processes.
• Review and recommend branch proposals for HO approval.
• Ensure timely transmission of BRS and daily collation of bank and cash balance data.
• Conduct preliminary inquiries into cases of fraud, embezzlement, or misappropriation and recommend disciplinary actions.

Requirements (Must-Have Skills)

• Minimum 6 years of experience in the NBFC or financial services sector.
• Proven leadership experience in managing regional operations and multi-branch environments.
• Strong understanding of branch banking operations, including cash management and gold loan processes.
• Expertise in audit compliance, risk management, and internal control procedures.
• Proficiency in business planning, strategy execution, and productivity management.
• Excellent conflict resolution and grievance handling capabilities.
• Strong communication and interpersonal skills for stakeholder management.
• Ability to conduct detailed investigations and prepare formal reports.
• Knowledge of statutory requirements and regulatory compliance for NBFCs.
• Educational Qualification: Any Undergraduate (UG) or Postgraduate (PG) degree.

Preferred Skills (Nice-to-Have)

• Experience in managing large-scale regional recruitment and training initiatives.
• Prior experience in branch expansion, infrastructure planning, and property negotiation.
• Advanced proficiency in data analysis and reporting tools for daily financial monitoring.
• Experience in liaison work with government and judicial bodies.

Benefits & Perks

• Competitive compensation package commensurate with experience.
• Opportunity to lead and shape regional strategy within a reputable financial institution.
• Professional growth and career advancement opportunities.
• Collaborative and supportive work environment with access to HO resources.

To apply for this position, please use the apply link on this Jobsify job posting.