Relationship Officer

About the Role

We are seeking a dedicated and proactive Relationship Officer to join our field operations team. This role is focused on managing client relationships, field-based activities, and collection processes. The ideal candidate will be based in or near the Wadakkanchery, Ottappalam, Shornur, or Chelakkara areas. This position is open to both male and female candidates who are comfortable with field-based work and possess the necessary mobility to serve our clients effectively.

Key Responsibilities

• Conduct field visits to maintain and strengthen relationships with existing clients.
• Manage the collection process, ensuring timely follow-ups and adherence to company policies.
• Act as the primary point of contact for clients within the assigned territory.
• Maintain accurate records of field activities, client interactions, and collection status.
• Ensure high levels of customer satisfaction through professional and ethical service delivery.
• Travel across assigned locations (Wadakkanchery, Ottappalam, Shornur, and Chelakkara) to meet operational targets.
• Coordinate with internal teams to resolve client queries and address collection-related issues promptly.

Requirements (Must-Have Skills)

• Educational Qualification: Minimum +2 (Higher Secondary) pass.
• Valid two-wheeler driving license.
• Access to a personal two-wheeler for daily field operations.
• Strong interpersonal and communication skills.
• Ability to work in a field-intensive environment.
• Residency or ability to commute easily to Wadakkanchery, Ottappalam, Shornur, or Chelakkara.
• Basic proficiency in record-keeping and documentation.

Preferred Skills (Nice-to-Have)

• Prior experience in field sales, collections, or customer-facing roles.
• Familiarity with the local geography of the assigned areas.
• Basic knowledge of local banking or financial service operations.
• Strong negotiation and conflict-resolution skills.
• Ability to manage time effectively while working independently in the field.

Benefits & Perks

• Competitive salary package based on experience and performance.
• Opportunities for professional growth and career advancement.
• Supportive and collaborative team environment.
• Travel allowances for field-related duties.

To apply for this position, please use the apply link on this Jobsify job posting.