Salesforce Support / Salesforce Administrator

Salesforce Support Salesforce Administrator Location: Bangalore Shift: 4:00 PM - 12:00 AM IST (US overlap) Experience: 5+ Years Employment Type: Full-time Role Overview We are looking for an experienced Salesforce Support Salesforce Administrator to manage and support Salesforce Sales Cloud and Service Cloud environments. This role requires strong hands-on support experience, ownership mindset, and the ability to work closely with business users in a production support setup. Key Responsibilities Provide L2 L3 support for Salesforce applications (Sales Cloud & Service Cloud) Handle incident management, service requests, and defect resolution Perform user administration, role profile management, and permission sets Configure and maintain: Objects, fields, validation rules Flows, workflow rules, approvals Reports and dashboards Support data management activities including data imports, updates, and cleanup Investigate production issues, perform root cause analysis, and implement fixes Coordinate with development teams for enhancements and releases Ensure platform stability, data integrity, and security compliance Create and maintain support documentation and SOPs Communicate effectively with business stakeholders during US working hours Required Skills & Experience 5+ years of experience in Salesforce support or administration Strong hands-on experience with: Salesforce Sales Cloud Salesforce Service Cloud Solid understanding of Salesforce security model (roles, profiles, permission sets) Experience with case management, automation, and reporting Good understanding of Salesforce best practices and governor limits Experience working in production support environments Strong problem-solving and communication skills Good to Have (Preferred) Salesforce certifications (Admin Advanced Admin Service Cloud) Exposure to integrations or basic Apex troubleshooting Experience working with US clients or global teams Knowledge of ITIL or support processes Why Join Us? Stable, long-term Salesforce environment Exposure to enterprise Salesforce implementations Opportunity to work closely with business users Clear ownership and accountability-not a ticket-factory role Skills Keywords Salesforce, Salesforce Administration, Salesforce Support, Sales Cloud, Service Cloud, User Management, Flows, Reports, Dashboards, Production Support