ServiceNow Expert

Position: ServiceNow Expert

Location:Kochi,Trivandrum, Bangalore

Experience: 5 – 8 Years

Notice: Immediate joiner preferred, 30–45 days

About the Role

We are seeking a ServiceNow Expert with strong hands-on development experience and deep expertise in ITSM and IT Operations Management (ITOM). The ideal candidate will be well-versed in ITSM processes (Incident, Problem, Change), ITOM capabilities including Discovery, Service Mapping, AIOps, and ServiceNow’s AI/ML features. Experience implementing enterprise-level ITOM solutions is essential.

Key Responsibilities

1. Design, develop, and customize ServiceNow applications and modules.
2. Lead implementation of ITOM modules — Discovery, Event Management, and Service Mapping.
3. Configure and manage MID Servers and Discovery infrastructure.
4. Implement and support AIOps features, including event correlation and alert noise reduction.
5. Maintain CMDB health, data governance, and normalization.
6. Develop integrations using REST/SOAP APIs.
7. Automate workflows using Flow Designer / Orchestration.
8. Enhance and manage ITSM processes (Incident, Problem, Change).
9. Troubleshoot technical issues and optimize performance of solutions.

Required Skills

1. Strong ServiceNow development skills (Business Rules, Client Scripts, Script Includes, UI Policies).
2. Proficiency in JavaScript (server-side & client-side scripting).
3. Hands-on experience with ITOM implementations — Discovery, Event Management, Service Mapping.
4. Practical knowledge of AIOps and AI/ML capabilities within ServiceNow.
5. Experience with CMDB architecture and governance.
6. Good understanding of the ITIL framework and ITSM.
7. Strong analytical and troubleshooting skills.

Preferred Certifications

1. ServiceNow Certified System Administrator (CSA)
2. Certified Implementation Specialist – ITOM (CIS-ITOM)
3. Certified Application Developer (CAD)