Branch Manager

Branch Manager – Gold Loan

About the Role

We are seeking an experienced Branch Manager to lead our Gold Loan branch operations. This full-time, on-site position is ideal for professionals with a proven track record in the Gold Loan industry, focusing on branch operations, customer relationship management, business development, and team leadership. The role requires driving business growth while ensuring operational excellence and superior customer service.

Position Summary

• Location: Kalady (Ernakulam), Kerala
• Employment Type: Full-time
• Work Mode: On-site
• Salary: ₹25,000 – ₹30,000 per month
• Experience Required: 4–5 Years

Key Responsibilities

• Branch Operations:
  • Manage day-to-day branch operations efficiently.
  • Ensure compliance with company policies and operational procedures.
  • Monitor branch performance, productivity, and service quality.
  • Maintain branch records, documentation, and operational controls.
• Business Development:
  • Drive Gold Loan business and achieve assigned targets.
  • Develop strategies for customer acquisition and retention.
  • Promote the organization's financial products and services.
  • Conduct local marketing and customer engagement activities.
• Customer Relationship Management:
  • Deliver exceptional customer service and promptly resolve concerns.
  • Build and maintain long-term customer relationships.
  • Ensure high levels of customer satisfaction and repeat business.
• Team Leadership:
  • Lead, mentor, and motivate branch staff.
  • Monitor team performance and support target achievement.
  • Foster a positive, customer-focused work environment.
• Compliance & Risk Management:
  • Ensure proper appraisal and documentation of pledged gold.
  • Maintain operational compliance with internal policies and audit requirements.
  • Support branch audits and implement corrective actions.

Requirements and Qualifications

• Graduate in any discipline.
• Mandatory: 4–5 years of experience in the Gold Loan industry.
• Experience managing or assisting branch operations in a Gold Loan company.
• Strong leadership, communication, and customer relationship skills.
• Target-driven with a strong business development mindset.
• Good computer proficiency.
• Mandatory: Malayalam speaking ability.
• Candidates from Kerala or those willing to relocate for a long-term opportunity are preferred.

Skills

• Must-Have:
  • Gold Loan Branch Operations
  • Team Leadership & Customer Relationship Management
• Good-to-Have:
  • Business Development & Sales Target Achievement
  • Branch Compliance & Gold Appraisal Knowledge

Compensation and Benefits

• Monthly Salary: ₹25,000 – ₹30,000
• Attractive Performance Incentives
• Career Growth Opportunities
• Professional and Supportive Work Environment

Please fill the Preapplication answers for interview call.