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Sales Process Associate (Voice – US Shift)

Technopark, Trivandrum (Work from Office) · Onsite Full-time 1+ year experience in customer service / sales (US customers mandatory) Not a constraint for the right candidate with strong communication and customer handling skills. Direct Client hiring Posted yesterday💰 INR 300k – 600k / yr

Must Have Skills

1+ year experience in customer service / sales (US customers mandatory) Strong spoken English with clear US accent handling ability Confident in phone-based sales and objection handling Excellent communication, listening, and persuasion skills Ability to multitask, prioritize, and meet deadlines Quick decision-maker with a positive, customer-first mindset Comfortable working night shifts (US timing).Willing to relocate/work from Trivandrum (Technopark) Comfortable working night shifts (8:30 PM – 5:30 AM) Confident handling US customers and accentSalesCustomer ServiceCommunication SkillsPhone-based SalesObjection HandlingMultitaskingPrioritizationTime ManagementExperience in inside sales / upselling / cross-selling in a voice process Exposure to customized products or apparel/merchandising industry Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) Ability to negotiate pricing and close deals effectively Experience working with international (US) clients in a fast-paced environment Basic understanding of order processing / quotation workflows Strong problem-solving and conflict resolution skills Ability to analyze customer needs and suggest tailored solutions Experience collaborating with vendors or cross-functional teams Comfortable using Google Workspace / Excel for tracking and reporting

Preferred Skills

1+ year experience in customer service / sales (US customers mandatory) Strong spoken English with clear US accent handling ability Confident in phone-based sales and objection handling Excellent communication, listening, and persuasion skills Ability to multitask, prioritize, and meet deadlines Quick decision-maker with a positive, customer-first mindset Comfortable working night shifts (US timing).Willing to relocate/work from Trivandrum (Technopark) Comfortable working night shifts (8:30 PM – 5:30 AM) Confident handling US customers and accentSalesCustomer ServiceCommunication SkillsPhone-based SalesObjection HandlingMultitaskingPrioritizationTime ManagementExperience in inside sales / upselling / cross-selling in a voice process Exposure to customized products or apparel/merchandising industry Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) Ability to negotiate pricing and close deals effectively Experience working with international (US) clients in a fast-paced environment Basic understanding of order processing / quotation workflows Strong problem-solving and conflict resolution skills Ability to analyze customer needs and suggest tailored solutions Experience collaborating with vendors or cross-functional teams Comfortable using Google Workspace / Excel for tracking and reporting

About the Role

We are seeking applicants on behalf of a globally recognized organization headquartered in California. we are looking for a highly motivated Sales Process Associate to join their team in Technopark, Trivandrum. As a globally recognized organization headquartered in California, our client deliver cutting-edge solutions across technology, marketing, and branded merchandise. Our clients strong global delivery center in India partners with leading brands worldwide to create innovative, high-impact business solutions driven by quality and customer experience.

If you enjoy conversations that convert, thrive in fast-paced environments, and can confidently engage with US customers, this role puts you at the center of sales, service, and customer experience. You will handle inbound/outbound calls, understand customer needs, create tailored apparel solutions, and drive conversions—while ensuring a seamless customer experience.

Responsibilities

  1. Be the first point of contact for US customers via calls and emails
  2. Handle inbound and outbound sales conversations with confidence
  3. Understand customer requirements and create customized apparel quotes
  4. Drive conversions using consultative selling techniques
  5. Resolve customer concerns quickly to ensure satisfaction and repeat business
  6. Coordinate with internal teams and vendors for smooth order execution
  7. Maintain accurate call records, updates, and follow-ups in CRM
  8. Continuously improve service quality and sales effectiveness

Requirements

  1. 1+ year experience in customer service/sales (US customers mandatory)
  2. Strong spoken English with clear US accent handling ability
  3. Confident in phone-based sales and objection handling
  4. Excellent communication, listening, and persuasion skills
  5. Ability to multitask, prioritize, and meet deadlines
  6. Quick decision-maker with a positive, customer-first mindset
  7. Comfortable working night shifts (US timing)

Preferred Skills

  1. High-impact, customer-facing role with real ownership
  2. Attractive incentives + performance-driven growth
  3. Exposure to global customers and markets
  4. 5-day work week (Mon–Fri)
  5. Health insurance & supportive work culture

Benefits

  1. Willing to relocate/work from Trivandrum (Technopark)
  2. Comfortable working night shifts (8:30 PM – 5:30 AM)
  3. Confident handling US customers and accent

Application Instructions

1+ year experience in customer service/sales (US customers mandatory). Pls apply only if you qualify this criteria by client.

Please submit clear answers to the candidate questions asked in this JD. It is a mandatory requirement by our client.

Screening questions

Asked of every applicant before they can apply.

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