AGM, Service
Hykon India Limited
Must Have Skills
Preferred Skills
About the Role
Job Title: AGM, Service
Company: Hykon India Ltd
Department: Service
Reports to: GM – Service
Experience Level: 5–10 years in after-sales service within the power electronics or related industry, including at least 3 years of experience leading a multi-location service team.
Hykon India Ltd is a leading manufacturer and distributor of power electronics, solar systems, lithium batteries, hybrid inverters, E-Auto, and energy storage products. We are seeking an experienced AGM, Service to own the complete after-sales service function. You will be responsible for driving service quality, optimizing turnaround time, managing warranty costs, and ensuring high team productivity across our national service network.
Key Responsibilities
- Manage the end-to-end service network, including in-house engineers, technicians, and authorized service partners across all territories.
- Define and enforce complaint turnaround time (TAT) and first-time-fix targets for every product line.
- Control warranty costs by conducting failure analysis, managing replacement approvals, and overseeing recovery claims from suppliers.
- Coordinate with the stores department to plan spares stock, ensuring zero wait times for parts while preventing the accumulation of slow-moving inventory.
- Analyze recurring field failures and provide actionable feedback to R&D, production, and QC teams to drive root cause resolution.
- Recruit, train, and mentor the service team, conducting regular reviews based on monthly KPIs.
- Prepare and present comprehensive weekly and monthly service dashboards to senior management.
- Handle escalations from dealers and key customers to ensure high levels of satisfaction.
- Travel across territories as required to oversee operations and service quality.
Requirements (Must-Have Skills)
- B.Tech or Diploma in Electrical, Electronics, or EEE.
- 5–10 years of experience in after-sales service within the power electronics or related industry.
- Minimum 3 years of experience in a leadership role managing a multi-location service team.
- Working knowledge of power electronics products.
- Proficiency in CRM ticketing systems.
- Strong ability to handle dealer and key-customer escalations.
- Willingness to travel across territories.
Preferred Skills (Nice-to-Have)
- Proficiency in Tamil, Malayalam, English.
- Proficiency in Kannada.
- Experience in managing service operations for solar systems.
- Experience in managing service operations for lithium battery technologies.
- Proven track record in improving Customer Satisfaction (CSAT) scores.
Benefits & Perks
- Opportunity to lead a critical function in a growing power electronics and renewable energy company.
- Exposure to a diverse product portfolio including solar, E-Auto, and energy storage.
- Collaborative work environment with a focus on professional development and performance-based growth.
- Regular performance reviews to ensure alignment with organizational KPIs.
To apply for this position, please use the apply link on this Jobsify job posting.
Screening questions
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