Customer Relation Executive

About the Role

We are seeking a dedicated and results-oriented Customer Relation Executive to join our team in the Calicut area. This role is specifically designed for professionals with experience in the Gold Loan sector who are passionate about customer service and business growth. You will be responsible for managing customer relationships, facilitating loan processes, and driving business volume. This position offers both day and night shift opportunities to ensure comprehensive service coverage.

Key Responsibilities

• Drive new customer acquisition and expand the existing client base.
• Manage the end-to-end gold loan disbursal process, ensuring accuracy and compliance with company policies.
• Meet and exceed monthly, quarterly, and annual business volume targets.
• Provide exceptional customer service by addressing inquiries, resolving concerns, and maintaining high levels of client satisfaction.
• Maintain detailed records of customer interactions and loan documentation.
• Collaborate with the operations team to ensure seamless loan processing and timely disbursals.
• Adhere to shift schedules, including both day (9:30 AM to 5:30 PM) and night (5:30 PM to 9:30 AM) rotations as required.

Requirements (Must-Have Skills)

• Minimum one year of professional experience specifically within the Gold Loan sector.
• Proven track record of meeting or exceeding sales and business volume targets.
• Strong understanding of gold loan products.
• Knowledge of gold valuation processes.
• Knowledge of loan documentation requirements.
• Excellent verbal communication skills.
• Excellent written communication skills.
• Ability to work effectively in both day and night shift environments.
• Strong interpersonal skills with a customer-centric approach.
• Proficiency in basic computer applications for data entry and reporting.

Preferred Skills (Nice-to-Have)

• Prior experience in retail banking.
• Prior experience in non-banking financial companies (NBFCs).
• Knowledge of local gold market trends.
• Knowledge of customer demographics.
• Experience in lead generation.
• Experience in cold calling.
• Ability to handle high-pressure environments.
• Ability to meet tight deadlines.
• Strong negotiation skills.
• Strong persuasion skills.

Benefits & Perks

• Competitive monthly salary ranging from 15,000 to 20,000.
• Location: Calicut Area.
• Lucrative performance-based incentives.
• Opportunity to work in a fast-paced and growing financial services environment.
• Professional development and career growth opportunities within the organization.

To apply for this position, please use the apply link on this Jobsify job posting.